Privacy Policy

1. General provisions

This Privacy Policy (the “Policy”) describes how the personal data of users of the website homers-global.com (the “Website”) is collected, stored, used and protected.

The personal data controller is HOMERS UA LLC (“HOMERS”, the “Company”, “we”), registered address: 29 Kyivska Street, Vyshneve, Kyiv region, Ukraine.

Personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection” of 01.06.2010 No. 2297-VI, the Law of Ukraine “On Information”, the Law of Ukraine “On Electronic Commerce”, and EU Regulation 2016/679 (GDPR) insofar as it concerns residents of the European Union.

By using the Website or completing contact forms, you consent to the processing of your personal data under this Policy. If you do not agree to these terms, please stop using the Website.

2. What personal data we collect

We collect the personal data you voluntarily provide through forms on the Website:

• First name and surname
• Telephone number (so we can contact you)
• Email address
• The text of your message or enquiry

We also automatically receive technical data when you visit the Website:

• IP address and geolocation (country, city)
• Browser type and operating system
• Date, time and pages visited
• Cookie data and data from similar technologies

We do not collect special categories of personal data (health information, biometrics, religious beliefs, etc.).

3. How we use your data

The personal data collected is used solely for the following purposes:

• Processing your enquiry and contacting you — answering questions about HOMERS products
• Providing commercial proposals and cost estimates at your request
• Booking a consultation or a showroom visit
• Transferring data to the Kommo CRM system to process enquiries
• Analysing the Website’s performance and improving its operation (through Google Analytics)
• Complying with Ukrainian legal requirements

We do not use your personal data for automated decision-making or profiling without your explicit consent.

4. Sharing data with third parties

We do not sell, exchange or share your personal data with third parties without your consent, except in the following cases:

• Kommo CRM — an enquiry and customer management service. Data is transferred to process your enquiry.
• Google Analytics — Website traffic analytics. Data is transferred in anonymised form.
• Public authorities — solely in response to lawful requests and in accordance with the procedure prescribed by law.

All third parties receiving data must maintain confidentiality and use the data solely for the stated purpose.

As HOMERS has a production division in Slovakia (HOMERS Production s.r.o.), certain data may be processed within the EU in compliance with GDPR requirements.

5. Use of cookies

The Website uses cookies — small text files stored in your browser. We use the following types of cookies:

• Essential cookies — necessary for the Website to operate correctly. They cannot be disabled.
• Analytics cookies (Google Analytics) — help us understand how visitors use the Website. The data is anonymous.
• Functional cookies — remember your settings for convenience.

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect the Website’s functionality.

6. User rights

Under the Law of Ukraine “On Personal Data Protection” and the GDPR, you have the following rights:

• Right of access — to obtain information about the data we process about you
• Right to rectification — to request that inaccurate data be updated or corrected
• Right to erasure (the “right to be forgotten”) — to request deletion of your data
• Right to restriction of processing — to request restrictions on the processing of your data
• Right to withdraw consent — to withdraw consent to processing at any time
• Right to complain — to lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights

To exercise any of these rights, send a request to: [email protected]. We will review your request within 30 calendar days.

7. Data retention periods

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected:

• Data from contact forms — for 3 years from receipt of the enquiry or until consent is withdrawn
• Data of customers with whom a contract has been concluded — for the periods specified in the contract and by law (at least 5 years)
• Technical data (cookies, analytics) — in accordance with Google Analytics settings (up to 26 months)

Once the retention period expires, personal data is destroyed or anonymised.

8. Protection of personal data

HOMERS takes technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction, including:

• Encryption of data in transit (SSL/TLS)
• Restricted access to personal data — authorised employees only
• Use of secure CRM systems and cloud services with security certification
• Regular audits and updates of security measures

If we identify a security breach that could harm your rights, we will notify you within the periods prescribed by law.

9. Changes to the Privacy Policy

We reserve the right to amend this Policy at any time. The current version is always available on this page, together with the date of the latest revision.

By continuing to use the Website after changes take effect, you confirm your agreement to the updated Policy. We recommend reviewing this page regularly.

If changes significantly affect your rights, we may also notify you through a form on the Website or by another available method.

10. Contact details

For questions about personal data processing, exercising your rights or any other matters concerning this Policy, please contact:

• Responsible person Serhii Zelenyi
• Email [email protected]
• Phone +380 99 341 22 24
• Registered address 29 Kyivska Street, Vyshneve, Kyiv region, Ukraine
• Website homers-global.com